Contact us
Please complete the fields below and we'll aim to get back to you within 24 hours. You might find what you're looking for quicker on our FAQs page.
You can call our customer service team on 0345 600 2098*. Lines are open Monday-Sunday 8am-8pm.
*Calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs.
The digital prepaid Mastercard is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230; pursuant to license from Mastercard International. Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. GVS Prepaid Ltd's company registration number is 09193070 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD and is part of the Blackhawk Network group. Cardholder data is governed by the Blackhawk Network Privacy Policy.